Large Telecom Carrier: Lead Generation and Customer Fulfillment

Part Of US $ 40 Billion Corporation
136,000 Employees
36 Countries Presence
One Of The Largest Telephony Mobile Companies

Expansion And Addition Of Several New Clients In B2B
And B2C Space
Finding Innovative Ways To Do Fulfilment

Outbound Dialers
CRM Software
Lead Genertion
Customer Fulfillment

Smartshore’ Put Together A Team Of 40+ Customer Advocates
Smartshore Put A Leadership Team Of 4 Leads, Backend, Quality And Process Manager
A Separate Fulfillment Team Of 10+ With State Of The Art Field Coordination
A Detailed Process Oriented Solution With Clear Reporting Mechanism
Share Regular Reports With Client And Regular Update Meetings To Discuss Progress

Significant Addition To The Customer Bases
Top Performing Customer Advocate Performance
Cost Effective And High Value Solutions
Several Customers Outside The Initial List Provided By Customer

International Telecom Carrier: Data Center Integration

$2B Global Telecom Leader Part Of $29 B Conglomerate
200 KM Global Network With 300 POPs, 20TB Submarine Capacity And 1 Million Sq. Feet Data Center Space

New Data Center Integration In NYC
Installation And Configuration Of Servers And Other Data Center Components.
RAID Configuration, Operating System Installation Etc. Needed For Servers

HP Proliant 380 G5 Servers
Cisco Catalyst Switch 2950, 3750 G
Sun Servers
KVM Switch
Remote Desktop Access And Win 2003

Completed Inventory Management Of All The Required Data Center Material, Inspection And Installation
Assembled All The Servers Components Including Harddisk, Cache, Processor, Drive, Adapter, Memory Etc.
Installed Cisco Catalyst Switches And Other Data Center Components
Procured Additional Missing Equipment
Updated Data Center Technical Diagrams For Completed Documentation

Assured 24 X 7 Support On As Needed Basis
On Time, Under Budget Delivery
Management Oversight Provided By SmartShore Without Any Client Presence
Additional Value Services For Procurement Of Material Provided By SmartShore

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